Privacy Policy

Welcome to our Privacy Policy page.
At Total Hail Solutions, we are committed to protecting your privacy and handling your data with transparency and care. Below you will find detailed information about how we handle personal data collected through various interactions with our services and website.

Data Collection

Do you collect any sensitive data?
No, we do not collect sensitive data such as health, racial, or religious information. We collect basic personal data necessary for service provision like name, contact details, and vehicle information.

How exactly is data collected?
Data is primarily collected through website forms, during service booking, and through customer service interactions to facilitate repair services and claims processing.

SMS Communication and Data Use

When you opt-in to receive SMS messages from Total Hail Solutions, we collect your phone number and may use it to send:

• Appointment reminders
• Order alerts and status updates
• Account notifications
• Promotional offers (if applicable)

Message Frequency: Messaging frequency may vary based on your engagement with our services.
Opting Out: You may opt out of receiving SMS messages at any time by replying STOP to any message you receive. After opting out, you will receive one final confirmation of your opt-out request.
Help and Support: For assistance, reply HELP to any SMS you receive or contact us directly at info@totalhailsolutions.com.
Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan. Please check with your carrier for details.
Security: SMS data is securely stored and protected to ensure privacy.
For more information, please visit our Terms and Conditions and Privacy Policy.

Data Usage

Do you use the data for automated decision-making or profiling?
No, we do not use the collected data for automated decision-making or profiling purposes. Data is used solely to enhance service delivery and customer communication.

Data Sharing and Disclosure

Under what circumstances might you disclose customer data?
Customer data may be disclosed under legal requirements such as court orders, during mergers and acquisitions, or as necessary to coordinate with insurance companies as part of the repair and claim process.

Data Security

What specific security measures do you have in place to protect customer data?
We employ robust security measures including secure server configurations, data encryption, and regular security audits to protect customer data.

Are there any industry standards or regulatory requirements you comply with for data security?
Yes, we comply with industry standards and regulatory requirements relevant to data protection and cybersecurity.

Data Retention

How long do you retain personal data?
Personal data is retained as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

What criteria do you use to determine the retention period?
The retention period is determined based on the length of our service relationship, legal requirements, and the need for dispute resolution.

International Data Transfers

Do you transfer data internationally?
No, we do not transfer data internationally. All data processing is conducted within the United States.

User Rights

What rights do users have regarding their data?
Users have the right to access, correct, and request deletion of their personal data.

How can users exercise these rights?
Users can exercise their rights by contacting us directly through our website or customer service.

Use of Cookies and Tracking Technologies

Cookies and Tracking Overview
At Total Hail Solutions, we use cookies and tracking technologies to enhance your experience on our website and improve our services. By accepting our cookies policy, you agree to the use of these technologies in accordance with the terms provided.

Technologies Used:

• Google Tag Manager: Utilized to monitor website traffic and improve site usage.
• Meta Pixel ID: Captures basic visitor information such as name, phone number, email, country, state, and address. This data is used for future marketing efforts.

Consent to Cookies:
If you accept our cookies policy popup, you agree to the terms and conditions provided by Meta (Facebook) and Google Tag Manager, allowing us to add cookies to your browser for targeted marketing and site enhancement purposes. If you do not wish to have these marketing cookies placed, you have the option to reject them.

Managing Cookies:
You can manage your cookie preferences at any time by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website and the services offered.

Children's Privacy

Do you collect data from minors?
No, we do not knowingly collect data from minors. Services are targeted at vehicle owners and operators who are generally above the age of 18.

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